So we're talking the other day about a proposed family trip and how I'll need access to the Internet to keep current with my various projects. Do I hunt up WiFi hotspots? Track down an Internet cafe (do those still exist?)
Internet access is a constant concern. I've spent more money than I care to consider on hotel connections. In addition to my main connection at home, I pay a monthly fee for dial-up so I'm not cut off when a forest fire torches Commspeed's microwave antennas (seriously) or the pipeline squirrels are just in a bad mood.
Finally it occurs to me. Oh yeah, it's 2009. Why not get a wireless modem card and stop paying for all the other nonsense?
What a great idea. Sprint is even offering a couple of really well-reviewed models for free (except for that monthly charge, of course). Except ... have you ever tried installing one of these things?
My new don't-lose-this-in-your-change-pocket-sized Compass 597 arrived by overnight delivery. It loaded its software effortlessly. I then called Sprint for the activation code (required, presumably, so the UPS guy doesn't walk off with the widget and charge his porn surfing to my account), and ... nothing. The code doesn't work. Neither does the next one. Or the super-secret back-office codes after that. At the third level of customer service, the actual tech guy I reach concedes that the device they sent me is faulty and won't respond to the codes that are supposed to kick it into life.
"You'll have to go to a Sprint store to exchange it for a new device."
This is ... a bit of a challenge. We had a Sprint store in town, but it starved to death on the meager nourishment provided by the local economy.
"There are stores in Flagstaff and Prescott. They can take care of you at either one."
Oh joy. Flag is 50 miles up north, and Prescott is 50 miles over the mountains. Well, I have chores to run in Flag anyway. I'll go there.
So, I drive to Flagstaff, go to the Sprint store, and ...
"They sent you here? Why? We can't help you."
Ummm ... what?
"We're not a corporate store. We sell Sprint products, but we're a whole different company. We can't exchange something they sold you. Besides, we don't even stock wireless cards."
Let me digress a bit here ... The Sprint store in Flagstaff doesn't carry wireless modems? Why? Well, it's because there's not much demand. Sprint's EVDO broadband network isn't available up here (or by me, for that matter) so when you sign on using a wireless card, you get a connection no faster than dial-up service.
Oh woe is me, ya freakin' cry-babies. Unhappy because the fastest connection you can get to the Internet from the laptop in your tent in the middle of the forest is 56K?
Y'know, when I first got to northern Arizona just ten years ago, all that was available up here was dial-up, so I telecommuted over a 56K connection for a good, long time. Everybody did everything Internet-related over dial-up. But now that's not good enou--
Oh hell. Yes, I know how I sound. Now get off my lawn.
Anyway. So Sprint in Flagstaff sent me packing. I went home, called tech support, and explained just how pleased I was to be sent on a pointless 100-mile round-trip drive (I didn't dilute the message by mentioning that I had a nice lunch at the Beaver Street Brewery. Try the porter with a bowl of chipotle-ginger beef chili).
Sprint customer support has become much nicer since the last time I screamed at them, five years ago. The nice lady on the phone immediately apologized and promised to send me a new modem and compensate me for the time I've been paying for a high-tech paper weight.
The new widget is scheduled to arrive on Tuesday. I'll let you know if it's worth the hassle.
Labels: freak me out, just cool